State Farm® Insurance Agent Rob Bassett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Meredith Moore
May 14, 2025
1
out of
5
rating by Meredith Moore
"Prior to my introduction to this "office", my relationship with State Farm lasted longer than my parents' marriage. In my short time as a client of Rob Bassett's, Rob personally accused me of being a liar, and my auto insurance was canceled without WARNING OR NOTIFICATION and I was never reimbursed for the policy where my payments were lost and then "rediscovered." Geico can stop spending millions on marketing and simply link curious clients to this office. Update: Rob reached out to me. Unfortunately, it's 3 years too late. Nice to know things haven't changed."
We responded:
"Meredith, please call me to discuss this further. -Rob"
Kalan
March 4, 2025
1
out of
5
rating by Kalan
"In 20 years of driving this was the worst experience I've had with auto insurance. Within ONE month of switching to State Farm I started having issues with policies being cancelled out of the blue, and disappearing from my online account and within the app. It was a headache from the start. I've never had this experience with any of the competitors which is why I'm going right back to where I was. Don't bother with State Farm -- these branches apparently do not communicate well with the home office. ** Just to clarify, I only have experience with this one branch so it's very possible another agent in Longview may be a better experience. So disregard my broad claims about State Farm as a whole."
We responded:
"Kalan, I am sorry that you had such a frustrating situation. We explained why this happened when you came in. This is why we encourage customers to call us for quotes so that all the information that is received is correct when it is sent to underwriting. This avoids running into any hiccups. Please don't hesitate to reach out to us with any other questions. Thank you!"
Carla Levingston
September 24, 2024
5
out of
5
rating by Carla Levingston
"When I choose Rob Bassett insurance 11 years ago the plan was just to provide apartment rental insurance during my relocation opportunity in Longview; however, this has turned into a long term relationship. The staff at this office have always been very friendly, helpful and knowledgeable about the products that they offer and willing to assist with any request. I have been able to pick up the phone and make any changes, report incidents, request ID cards without a hassle making this aspect of my life less stressful . They offer top notch customer service with a smile that keeps me coming back."
We responded:
"Thank you so much, Carla! It's wonderful to hear that your initial plan for apartment rental insurance has grown into a long-term relationship with us. We're delighted that our team's friendliness, helpfulness, and knowledge have made your experience smooth and stress-free. Your kind words about our customer service truly mean a lot to us. We're always here to assist you with any requests, and we look forward to continuing to serve you!"
tcolby240sx
September 14, 2023
5
out of
5
rating by tcolby240sx
"I’ve been doing business with Rob and the girls in his office for 2 years now. Any issues I have are handled with one quick phone call or visit to the office. I recommend them to anyone that’s searching for cheaper insurance with a good team help them out."
We responded:
"Thank you for the 5 star review recognizing our efforts to go the extra mile to assist you with any of your insurance questions or needs! Your kind words make our day! We strive to provide you with the insurance you need at a value you deserve and great customer care! We appreciate your feedback recommending our services to others! Thank you!"
Danielle Walker Phillips
September 14, 2023
5
out of
5
rating by Danielle Walker Phillips
"Getting insurance for our house and 2 vehicles was super easy and quick! We got better rates than what we had also! Nikki makes getting everything set up a breeze and is great to work with."
We responded:
"Thank you for the great review recognizing Nikki's efforts to provide you with the customer care that you deserve, Danielle! We strive to go the extra mile to assist you with any of your insurance questions or needs and truly appreciate your feedback! We are honored to have earned your trust and we look forward to the opportunity to assist you with any of your future insurance needs!"
Chris Parr
May 25, 2023
5
out of
5
rating by Chris Parr
"Super friendly always smiling!!! Rob Bassett makes you feel welcome as soon as you come through the door. And super helpful… Nikki is awesome especially when the company that contracts me out has the most ridiculous automated system for submitting proof of insurance certificates and we painstakingly have to re submit over and over. She got it sorted out perfectly!"
We responded:
"Thank you for the great review and for your kind words recognizing our team and their effort to provide you with the customer care that you deserve, Chris! Nikki always goes the extra mile and we look forward to the opportunity to assist you with any of your future insurance needs! Thank you!"
Shelisa McRee
July 26, 2022
5
out of
5
rating by Shelisa McRee
"Out of three State Farm agents over the years, I must commend Rob Bassett State Farm for being the most reliable insurance agent that best fits my needs. Every associate takes special care with my policies and very much down to earth. I am at home when it comes to the personable experience that this agent projects onto their clients. Thank you Rob Bassett and Associates for taking care of me and my family!"
We responded:
"We are honored to have earned your family's trust, Shelisa! We strive to provide you with the insuarnce you need and the peace of mind that you deserve! It is always our pleasure to be able to provide you with the friendly, professional and thorough customer care! Thank you for taking the time to share your experience with our agency and for your great review!"
Kim Shipp
July 26, 2022
5
out of
5
rating by Kim Shipp
"Working with them is a breeze! They were able to get me lower rates and are such a joy to talk to and deal with! Nikki is amazing! So glad I called them!"
We responded:
"Thank you for the wonderful review recognizing Nikki's efforts to provide you with the insuarnce that you need at a value you deserve and great customer care, Kim! Your kind words make our day! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Miranda Thomas
July 26, 2022
5
out of
5
rating by Miranda Thomas
"Customer service is always great and they are super efficient! The atmosphere is always friendly when I need to go in to the office and the app is very user friendly!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words, Miranda! We strive to provide you with the customer care that you deserve. We are honored to have earned your trust and we look forward to assisting you with any of your insuarnce questions or needs for many years to come!"
Cheri Lilly
July 26, 2022
5
out of
5
rating by Cheri Lilly
"Nikki Clark is amazing!!! Very helpful anytime I have an issue or question."
We responded:
"Nikki Clark always goes the extra mile to assist you with any of your insuarnce questions or needs, Cheri! Thank you for taking the time to leave us such a wonderful review recognizing Nikki's efforts. We are honored to have earned your trust and look forward to providing you with the customer care that you deserve for many years to come!"
HouseLife903
July 26, 2022
5
out of
5
rating by HouseLife903
"Great people to deal with and saved me a ton of money on my home and auto insurance. They made everything super easy to get signed up."
We responded:
"Thank you for taking the time to share your experience with our agency! We are so glad that we were able to assist you with your auto and homeowners insuarnce. We strive to provide you with the insuarnce you need at a value you deserve and great customer care! We truly appreciate your feedback!"
Geneva Johnson
March 23, 2022
5
out of
5
rating by Geneva Johnson
"Changed to this agency almost a year ago. Best move for me. Very professional staff. I saved money when changed. Kaitlyn handles my account and is very friendly and knowledgeable"
We responded:
"Thank you so much for the wonderful 5 star review, Geneva! We strive to provide you with the customer care that you deserve and Kaitlyn always goes the extra mile to assist you with any of your insurance questions or needs! We are honored to have earned your trust and we look forward to assisting you for many years to come!"
William Bryson
February 16, 2022
1
out of
5
rating by William Bryson
"They hike up your premiums without saying anything I'm driving them at the end of the month"
We responded:
"Joseph, please give the office a call so that we can clear up and confusion that there may be. Change to premium charges are not put into effect with no prior notice, or in the middle of a policy period, unless coverages are added or removed. We are always here to help, please do not hesitate to reach out with any questions and to review your policy with you. Thank you!"
Vicki Kennedy
July 17, 2021
5
out of
5
rating by Vicki Kennedy
"I just love Star, Nicki and Katlyn awesome women and Rob is wonderful"
We responded:
"Thank you for the 5 star review, Vicki! We strive to provide you with the customer care that you deserve and truly appreciate your feedback!"
Cheryl Easley
June 1, 2021
5
out of
5
rating by Cheryl Easley
"Customer service get an A +. Everyone always so friendly!"
We responded:
"Thank you, Cheryl!"
Rile Marberry
May 15, 2021
5
out of
5
rating by Rile Marberry
"People are very friendly. Went the to repair their network."
We responded:
"Thank you for taking the time to leave us such kind words about of team, Rile! They truly make our day!"
Melissa Bell
May 1, 2021
5
out of
5
rating by Melissa Bell
"Awesome help on my car."
We responded:
"Thank you for the 5 star review, Melissa! We are so glad that we were able to assist you with your car. We are here to help protect you and bring you peace of mind!"
chris hill
November 20, 2020
5
out of
5
rating by chris hill
"Very professional love them especially lady at front desk soon as you walk in I always eat her candy so hopefully she see this as well"
We responded:
"Thank you so much for this wonderful review and for your kind words about my team, Chris! Stop in any time for any of your insurance questions or needs and for a piece of candy!"
Nikki Clark
March 19, 2020
5
out of
5
rating by Nikki Clark
"Rob and his staff are absolutely amazing and help with all the questions I may have. Any issues I have had they worked hard and got them resolved the same day. If you want amazing service definitely give them a call!"
We responded:
"Thank you, Nikki! I truly appreciate such wonderful feedback! -Rob"
Khadijah Brown
December 27, 2019
5
out of
5
rating by Khadijah Brown
"Very friendly and professional!!!"
We responded:
"Thank you so much, Khadijah! -Rob"
Joe Fudge
December 15, 2019
5
out of
5
rating by Joe Fudge
"Always friendly and knowledgeable help with any questions that arise."
We responded:
"Thank you so much, Joe! -Rob"
Leonard Bussey
December 13, 2019
5
out of
5
rating by Leonard Bussey
"Excellent service and the people are awesome!! The prices are competitive, enough so that I left another insurance company to come to State Farm and the services of Rob Bassett and company. I wish to personally recognize Star and Nikki for their outstanding service for me."
We responded:
"We are so happy that you chose our office! Thank you for the great feedback, I know that Star and Nikki appreciate the personal recognition! -Rob"
Randell Todd
December 12, 2019
5
out of
5
rating by Randell Todd
"I love the place ! Love the staff. They all take great care of me."
We responded:
"Thank you so much, Todd! We are so happy to hear this and truly appreciate the feedback. -Rob"
Manny T
October 15, 2019
5
out of
5
rating by Manny T
"Judy Roger, we were recommended by a friend to come here. He referred us to Judy and the team here at State Farm. Saved me several hundred a month on our combined insurance. The savings is great but there customer service is top notch . Thank you State Farm"
We responded:
"Welcome to the office! This is such great feedback, our customer's happiness with our service is our top priority. Thank you for the great review. -Rob"
Stephanie Derfus
September 15, 2019
5
out of
5
rating by Stephanie Derfus
"I had a seamless experience moving my auto and home insurance to Rob Bassett State Farm Insurance Agency. I received wonderful customer service from Rob who took care of me immediately and made me feel very confident with my decision to change agencies. His staff is just as helpful. I highly recommend this top-notch insurance agency. I know Rob and everyone at State Farm Insurance in Longview, Texas will take good care of me. Thank you all!"
We responded:
"Stephanie, I am so pleased to hear that switching was an easy and enjoyable situation! Welcome to the office, we are so happy to have earned your trust. -Rob"