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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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September 14, 2023

5  out of  5 rating by tcolby240sx
"I’ve been doing business with Rob and the girls in his office for 2 years now. Any issues I have are handled with one quick phone call or visit to the office. I recommend them to anyone that’s searching for cheaper insurance with a good team help them out."
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Danielle Walker Phillips

September 14, 2023

5  out of  5 rating by Danielle Walker Phillips
"Getting insurance for our house and 2 vehicles was super easy and quick! We got better rates than what we had also! Nikki makes getting everything set up a breeze and is great to work with."
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September 13, 2023

1  out of  5 rating by Kalan
"In 20 years of driving this was the worst experience I've had with auto insurance. Within ONE month of switching to State Farm I started having issues with policies being cancelled out of the blue, and disappearing from my online account and within the app. It was a headache from the start. I've never had this experience with any of the competitors which is why I'm going right back to where I was. Don't bother with State Farm -- these branches apparently do not communicate well with the home office."
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Chris Parr

May 25, 2023

5  out of  5 rating by Chris Parr
"Super friendly always smiling!!! Rob Bassett makes you feel welcome as soon as you come through the door. And super helpful… Nikki is awesome especially when the company that contracts me out has the most ridiculous automated system for submitting proof of insurance certificates and we painstakingly have to re submit over and over. She got it sorted out perfectly!"
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Shelisa McRee

July 26, 2022

5  out of  5 rating by Shelisa McRee
"Out of three State Farm agents over the years, I must commend Rob Bassett State Farm for being the most reliable insurance agent that best fits my needs. Every associate takes special care with my policies and very much down to earth. I am at home when it comes to the personable experience that this agent projects onto their clients. Thank you Rob Bassett and Associates for taking care of me and my family!"
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Kim Shipp

July 26, 2022

5  out of  5 rating by Kim Shipp
"Working with them is a breeze! They were able to get me lower rates and are such a joy to talk to and deal with! Nikki is amazing! So glad I called them!"
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Miranda Thomas

July 26, 2022

5  out of  5 rating by Miranda Thomas
"Customer service is always great and they are super efficient! The atmosphere is always friendly when I need to go in to the office and the app is very user friendly!"
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Cheri Lilly

July 26, 2022

5  out of  5 rating by Cheri Lilly
"Nikki Clark is amazing!!! Very helpful anytime I have an issue or question."
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July 26, 2022

5  out of  5 rating by HouseLife903
"Great people to deal with and saved me a ton of money on my home and auto insurance. They made everything super easy to get signed up."
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Geneva Johnson

March 23, 2022

5  out of  5 rating by Geneva Johnson
"Changed to this agency almost a year ago. Best move for me. Very professional staff. I saved money when changed. Kaitlyn handles my account and is very friendly and knowledgeable"
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William Bryson

February 16, 2022

1  out of  5 rating by William Bryson
"They hike up your premiums without saying anything I'm driving them at the end of the month"
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Vicki Kennedy

July 17, 2021

5  out of  5 rating by Vicki Kennedy
"I just love Star, Nicki and Katlyn awesome women and Rob is wonderful"
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Cheryl Easley

June 1, 2021

5  out of  5 rating by Cheryl Easley
"Customer service get an A +. Everyone always so friendly!"
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Rile Marberry

May 15, 2021

5  out of  5 rating by Rile Marberry
"People are very friendly. Went the to repair their network."
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Melissa Bell

May 1, 2021

5  out of  5 rating by Melissa Bell
"Awesome help on my car."
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chris hill

November 20, 2020

5  out of  5 rating by chris hill
"Very professional love them especially lady at front desk soon as you walk in I always eat her candy so hopefully she see this as well"
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Nikki Clark

March 19, 2020

5  out of  5 rating by Nikki Clark
"Rob and his staff are absolutely amazing and help with all the questions I may have. Any issues I have had they worked hard and got them resolved the same day. If you want amazing service definitely give them a call!"
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Khadijah Brown

December 27, 2019

5  out of  5 rating by Khadijah Brown
"Very friendly and professional!!!"
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Joe Fudge

December 15, 2019

5  out of  5 rating by Joe Fudge
"Always friendly and knowledgeable help with any questions that arise."
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Leonard Bussey

December 13, 2019

5  out of  5 rating by Leonard Bussey
"Excellent service and the people are awesome!! The prices are competitive, enough so that I left another insurance company to come to State Farm and the services of Rob Bassett and company. I wish to personally recognize Star and Nikki for their outstanding service for me."
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Randell Todd

December 12, 2019

5  out of  5 rating by Randell Todd
"I love the place ! Love the staff. They all take great care of me."
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Manny T

October 15, 2019

5  out of  5 rating by Manny T
"Judy Roger, we were recommended by a friend to come here. He referred us to Judy and the team here at State Farm. Saved me several hundred a month on our combined insurance. The savings is great but there customer service is top notch . Thank you State Farm"
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Tiffany Mcclenan

October 3, 2019

5  out of  5 rating by Tiffany Mcclenan
"I used to work for Rob Bassett. I still have my insurance with him even after leaving and moving almost 3 hours away. I have nothing but respect for Rob and he treated me like family. As far as insurance goes I don’t care if we move across the State we will stay with Rob. I know we can count on him to tell us the truth not just what we want to hear. His staff is always there when I need them. My son is in college now and has his own insurance with Rob and it gives me 100% peace of mind if he needs anything Rob will take care of him. If you want someone to be straight with you and make sure that everything you work hard for is properly insured, Rob Bassett is the one for your insurance needs."
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Stephanie Derfus

September 15, 2019

5  out of  5 rating by Stephanie Derfus
"I had a seamless experience moving my auto and home insurance to Rob Bassett State Farm Insurance Agency. I received wonderful customer service from Rob who took care of me immediately and made me feel very confident with my decision to change agencies. His staff is just as helpful. I highly recommend this top-notch insurance agency. I know Rob and everyone at State Farm Insurance in Longview, Texas will take good care of me. Thank you all!"
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Randy Frennier

September 11, 2019

5  out of  5 rating by Randy Frennier
"Awesome service"